Return Your Order
Goods are returnable within 7 days from date of delivery. Please contact us before you return your purchase.
All returns must meet the following terms & conditions :
- Exchange/refund requests must be made by email and mailed out for return within 7 days from date of delivery.
- Returned goods may not be opened or used with all parts, accessories, and materials included with original packaging sealed.
- Any gifts, redeemed items, or membership rewards given with purchase must be returned at the same time.
- Any discounts or promotional offer given at time of purchase might be revoked and shall be adjusted in the settle amount for such exchange/refund.
- Reward points redeemed and its corresponding discount coupons used at time of purchase shall be adjusted according to the redemption/usage rules at time of exchange/refund.
- Gifts, rewards, or redeemed items may not be opened or used with all parts, accessories, and materials included with original packaging sealed.
- We reserve the right to deny multiple exchanges/refunds on products purchased and returned more than once.
- Shipping charge are non-refundable.
- Returned goods for exchange are subject to additional shipping charge.
- Returns not meeting the return policy will not qualify for refunds/exchanges and may be returned at the customer’s expense or destroyed upon request.
- Refund/exchange eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund/exchange on any return shipment.
- We are not responsible for return packages that may be lost or damaged in transit.
- Refund must be made in a payment method same as the method used for purchase.
- Our payment processing partner - Paydollar, may require 4-6 weeks to process refund made to your credit cards or to Alipay.
If you wish to request for a return, please contact us prior to sending out your purchase.